Service Advisor

Description

SERVICE ADVISOR

(Up to GBP40,000 OTE) Depending on Experience

Richmond Motor Group is a highly successful, family run multi-franchise group of dealerships. Since we started in 1995 we have won many industry awards, including several from the manufacturers that we are partnered with.

If you believe that you have that "emotional spark" that comes with an enthusiastic and motivated character and you can add an empathetic, attentive and friendly personality to our team, then please read on and apply

We have an exciting opportunity for a Service Advisor to join our team in a challenging and diverse role.

You will be a strong communicator and be able to influence where needed. The role of a service advisor is a busy one, with no two days the same but also rewarding.

This is a fantastic opportunity to work within a friendly and hardworking team, in a fast paced organisation.

This is an excellent opportunity for your dedication and commitment to shine with Richmond Motor Group. In return the company offers genuine career progression, specific manufacturer training, generous bonus schemes and incentives.

Benefits

Full time, permanent position.

Generous Bonus scheme.

30 days holiday (including Bank Holidays).

Excellent training and genuine career progression

Wellness Programs and Employee Assistance Program

Employee Recognition Awards

Automatic Workplace Pension Scheme.

Employee benefit scheme with Perkbox for high street and online discounts

Employee Discount

Free gym classes

Responsibilities

Being the point of contact for customers requiring servicing or repair to their vehicles.

Manage the flow of information between the workshop, the rest of the business and the customer.

To handle customer enquiries and queries promptly and efficiently.

Qualify service needs and establish understanding and an agreement with the customer of the work to be carried out.

Accurately maintain the service department loading system in line with workshop capacity.

Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.

Skills Required:

Competency in numeracy, literacy and IT

Excellent organisational skills, and work well under pressure

Knowledge of the motor trade

Excellent customer service skills

Good team player

Experience with Pinnacle or another dealer management system (preferred)

Full UK driving licence

OTE is GBP40K and salary is dependent on experience.

Job Types: Full-time, Permanent

Pay: From GBP30,000.00 per year

Benefits:

Additional leave

Company events

Company pension

Discounted or free food

Employee discount

Free fitness classes

Free parking

Health & wellbeing programme

Store discount

Work Location: In person

Ad ID: 5416935892