Sales Team Manager - Contact Centre

Description

Sales Team Manager - Contact Centre

Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.

The role:

As the Sales Team Manager, you will play a pivotal role in shaping and leading a team through an exciting period of transformation. With a renewed focus on how we engage, sell, and connect with customers, you will drive a shift in mindset, embedding a more proactive, insight led, and opportunity focused approach across the team. You will develop and inspire a high performing team of Sales Executives, balancing strong performance delivery with exceptional customer experience. Through coaching, influence, and clear direction, you will create an environment where every interaction feels personal, engaging, and commercially impactful. You will lead from the front, supporting your team to embrace new ways of working, build confidence in a changing landscape, and ultimately play a key role in redefining how holidays are sold through meaningful and inspiring conversations."

This is a role where leadership meets storytelling.

What You’ll be doing:

Leading daily performance across a multi-channel sales team including phone, email, and live chat

Creating a culture of high quality, emotionally engaging sales conversations

Coaching individuals to improve conversion, confidence, and customer outcomes

Using insight from call listening and quality measures to drive continuous improvement

Developing tailored plans that support progression and performance

Take ownership of sourcing and analysing data to guide sales activity, using insight led decision making to uncover opportunities and maximise results.

Working closely with the Head of Sales to implement improvements and new ways of working

Supporting recruitment, onboarding, and development of new team members

Your Expertise:

A proven background in sales leadership within a target driven environment

Hands on experience in change management, with evidence of successfully delivering and embedding change across teams

Strong background in data driven sales management, with the ability to independently source insights and translate them into measurable results.

Skilled in developing individuals through coaching, supporting them to adopt new approaches, build confidence, and improve performance in a changing environment

Confidence working across multi-channel sales environments

A proactive and resilient mindset with a strong focus on performance

A natural ability to build engaging, customer centred conversations

A leadership style that motivates, inspires, and builds trust

How We’ll Take Care of You: We believe in rewarding our team with great benefits and opportunities for growth

Competitive Salary –Up to £40,000 (DOE) with uncapped commission with realistic on target earnings to £50,000 plus

Hybrid working – flexibility to work from home and the office

27 days holiday + bank holidays (with holiday buy and flexible bank holidays)

Staff travel discounts – Up to 60% discount on Riveria Travel with options for family & friends

Career development – access to Learnerbly and clear career pathways.

Employee discounts – on our award-winning holidays for you, friends, and family.

Wellbeing support – Employee Assistance Programme, virtual dentist

Perks & savings – Benefit Hub discounts, gym membership, cycle-to-work scheme.

Financial security – pension scheme and life assurance

Why join Riviera Travel:

This is more than managing numbers. It is about building a team that connects with customers, brings experiences to life, and creates memorable journeys from the very first conversation.

If you enjoy developing people, driving results, and shaping how customers experience a brand, this is a role where you can make a real difference. xjnqpsq

If you’re ready to lead a passionate team at Riviera Travel and make a tangible impact on traveller's lives, we’d love to hear from you, embark on this exciting journey with us today!

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Ad ID: 5418609409