Sales & Customer Service Representative

Description

Job Title: Sales & Customer Service Representative

Location: Formby

Salary: 25,877 – 27,515 Plus up to 2,000 performance related bonus per annum, once established within your role

Job Type: Permanent, Full Time

Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am – 12:30pm

About the role:

The Insurance Sales Agent role is a fast–paced, customer focused sales position, working in a friendly, target–driven inbound sales environment where teamwork and positivity are part of the company culture.

The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.

What you will be doing:

Quoting and closing new or renewal business enquiresBuilding and maintaining long–standing client relationshipsAmending customer policies, payments and schedulesRetaining existing clients at renewalSupporting customers with existing policy amendmentsWorking towards individual and team targetsProviding excellent rapport building skills.Handling sensitive information and following data protection principlesAdhering to strict FCA guidelinesProviding a professional service and promoting our brand in a positive mannerWe are looking for colleagues who are:

As well as a passion for the job, below are the skills we are looking for to be successful in the role:

A positive "can do" attitudeExcellent verbal and written communication skillsGreat listening skillsHigh level of accuracy and attention to detailGood problem solverAbility to work in a fast paced environmentAbility to multi–task and manage time effectivelyBe able to demonstrate patience and empathyExcellent customer service skills, incorporating a confident and polite telephone mannerPrevious Insurance or Financial Services Industry ExperienceGrow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots – and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

We run through walls for our customers and each otherWe challenge the status quoWe succeed when we help those around us succeedWe decide quickly when the smart thing to do is use our judgementBenefits:

35 days' holiday (including bank holidays) with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work–life balance and individual needsRecognition awards, social events & moreOur Commitment to our colleague's:

These aren't just words – they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

Mindful Employer – championing mental health and wellbeingDisability Confident Level 1 & 2 – creating accessible, inclusive opportunitiesMenopause Friendly accredited – supporting every stage of lifeArmed Forces Covenant signatory – honouring those who serveGreat Places to Work 2024/25 – fostering an engaging and positive workplace cultureBest Place to Work for Development – proud to be investing in people's futureBest Place to Work for Women – breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people–first approach – all rooted in the heart of Liverpool – Grow with Acorn.

A Few Things to Know Before You Apply

Checks & Clearances

All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post–Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You

We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process–or once you're part of the team–just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Please click the APPLY button to submit your CV for this role

Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.

Ad ID: 5417470246