Sales and Administration Coordinator

Description

Sales and Administration Coordinator (Office and On-Call)

Location: Office-based (Stevenage) + remote on-call

Hours: Full-time, Monday–Friday

On-Call: Out-of-hours rota (remote / flexible location)

Employment Type: Permanent

Role Overview

Our client is a fast-growing plumbing, heating and drainage business. They are looking for a confident, commercially minded Sales and Administration Coordinator to support daily operations and drive revenue through customer engagement and care plan sales.

This role combines office-based administration, sales, and out-of-hours on-call call handling. During on-call periods, the role involves answering calls, taking payments, and dispatching engineers – no site attendance required.

This position is ideal for someone with a sales background who is comfortable handling administration and wants strong earning potential based on performance.

Key Responsibilities

Office-Based Administration and Customer Handling

Answering inbound calls and emailsBooking jobs and managing engineer diariesUpdating job management systems and customer recordsTaking payments and depositsGeneral office administration and customer communication

Sales and Revenue Generation

Promoting and selling monthly care plansConfidently discussing services and options with customersFollowing up enquiries and quotes to maximise conversionsSupporting overall revenue growth through proactive sales activity

On-Call / Out-of-Hours Support

Answering incoming calls during agreed on-call periodsTaking payments over the phoneDispatching engineers to emergency jobsAccurately logging call detailsWorking remotely during on-call shifts

Key Skills and Experience

Essential:

Previous sales, admin, or customer-facing experienceConfident and professional phone mannerCommercially aware and comfortable with sales conversationsOrganised, reliable, and calm under pressureAble to work independently during on-call periods

Desirable:

Sales or upselling backgroundTrades, utilities, or service-industry experienceCRM or booking system experience

Salary and Earning Potential

£24,000 – £32,000 basic salary (depending on experience)Performance-based bonus structureOpportunity to earn £50,000+ per year in additional bonuses for top performersBonuses linked to care plan sales, customer retention, and revenue performanceNo separate on-call allowanceFull training provided

(Bonuses are performance-based, capped per scheme, and not guaranteed.)

Why Join Our Client?

Established, growing business with strong market presenceOffice-based role with flexible remote on-call workHigh earning potential for sales-driven individualsLong-term opportunity within a scaling company

Ad ID: 5417569421