Partner Support Executive

Description

Partner Support Executive

Red Recruitment is hiring a Partner Support Executive for our client, a fast–growing digital comparison platform, in their modern Cardiff city–centre office.

We're looking for a confident, relationship–focused individual to support and strengthen partnerships across a national B2B network. The successful candidate will be comfortable with proactive outbound communication, managing partner relationships, and ensuring high levels of service and engagement.

Benefits & Package for a Partner Support Executive:

Salary: 28,000Location: Central Cardiff, on–siteContract: Full–time, permanentHours: Monday to Friday, flexitime between 6am and 8pm, with no core hoursTwo paid weeks off over Christmas and New Year (in addition to annual leave)Paid day off for birthday and work anniversaryPrivate medical and dental cover, including 24/7 GP accessFree city–centre parking worth 1,800+ annually (also usable outside working hours)Enhanced pension contributionsEmployee referral bonus and recognition awardsRegular team socials and monthly food eventsLearning and development support

Key Responsibilities of a Partner Support Executive:

Proactively contact business partners to provide support, discuss account activity, and follow up on performanceRespond to inbound partner and customer queries with professionalism and accuracyBuild and maintain strong working relationships across a B2B partner networkSupport onboarding of new partners and manage handovers from internal teamsMaintain accurate CRM records, including actions, updates, and next stepsMonitor partner engagement, activity, and service performanceIdentify opportunities for account development, including cross–sell and upsell where appropriateResolve queries efficiently, escalating more complex issues when neededCollaborate with internal teams including Sales, Marketing, and Operations to deliver a seamless partner experienceShare feedback and suggest improvements to enhance service quality and processes

Key Skills and Experience of a Partner Support Executive:

Experience in customer service, account management, partner support, or a similar client–facing roleConfidence making proactive outbound calls and managing ongoing business relationshipsStrong communication skills, both written and verbalGood organisational skills with strong attention to detail and record–keepingExperience working towards targets, KPIs, or service standardsComfortable using CRM systems and standard office toolsA professional and practical approach to handling queries and problem–solvingDesirable:

Experience in a B2B support or account management environmentExposure to onboarding processes or cross–team collaborationCommercial awareness with the ability to spot account growth opportunitiesBackground in property, professional services, or marketplace platforms

If you are interested in this position as a Partner Support Executive and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)

Ad ID: 5418246736