Key Account Manager

Description

Key Account Manager

Location: Bournemouth

Salary: Competitive salary (dependent on experience)

Hours: Full–time Monday Friday – 8:00am 4:30pm or 8:30am 5:00pm

We are seeking a commercially minded Key Account Manager to manage and develop relationships with an established customer portfolio within the waste management and recycling sector.

This is an excellent opportunity for an experienced account manager or B2B sales professional who enjoys building long–term relationships, identifying growth opportunities, and delivering excellent customer service.

The Role

As a Key Account Manager, you will focus on retaining and growing existing accounts, introducing additional services, and ensuring customers receive a high standard of service. Working closely with internal teams, you will resolve issues, improve service delivery, and maximise account profitability.

Key Responsibilities of the Key Account Manager:

Manage and develop relationships with an established customer portfolioConduct regular customer meetings and site visits to review performance and identify opportunitiesDevelop account plans to support customer retention, renewals, and revenue growthIdentify opportunities to introduce additional waste management and recycling servicesWork towards agreed revenue, growth, and gross profit targetsReview customer pricing and account profitability to maintain commercial marginsPrepare quotations and communicate pricing changes professionallyIdentify at–risk accounts and take action to protect existing businessManage customer enquiries, complaints, and service issues through to resolutionWork with operational teams and suppliers to meet customer requirementsMaintain accurate customer records, contracts, and CRM updatesMonitor account performance and report on growth opportunities and retention risks This role will suit you if you have:

Proven experience in account management, customer relationship management, or B2B salesWaste management or related industry experience (desirable)Excellent communication and relationship–building skillsStrong commercial awareness, including pricing, revenue, and profitabilityThe ability to identify opportunities to grow accounts and develop customer relationshipsGood organisational, numerical, and analytical skillsConfidence handling customer complaints and challenging conversationsCompetence using CRM systems and Microsoft OfficeA proactive, self–motivated, and results–driven approach What's on Offer?

The opportunity to manage and grow an established customer portfolioA commercially focused role with opportunities to drive business growthThe chance to build long–term customer relationships within the waste management and recycling sector Click Apply Now to take the next step in your career.

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Ad ID: 5419242115