IT Account Manager

Description

Role: Account Manager Salary: GBP55,000 + Uncapped OTELocation: London (Hybrid)Type: Full-time, Permanent

Are you ready to step into a client-facing role where you'll nurture long-term partnerships, guide organisations through technology decisions, and play a key part in their ongoing growth? This is an exciting opportunity for an ambitious Account Manager to join a fast-growing, industry-leading tech services organisation.

This company delivers round-the-clock IT support, cybersecurity solutions, and strategic consultancy to businesses across the UK and beyond. Their focus on professional development, structured learning, and internal progression makes this an ideal role for someone eager to build a long-term career in technology and client management.

What You'll Be Doing

In this role, you'll become a trusted advisor to a portfolio of clients, ensuring they receive exceptional service while identifying opportunities for growth. Key aspects include: Building relationships with key decision-makers through regular meetings, updates, and on-site visits. Understanding each client's challenges and recommending tailored solutions with support from technical specialists. Acting as the internal voice of the client, ensuring their needs and priorities are clearly communicated. Supporting renewals, spotting upsells potential and safeguarding recurring revenue. Collaborating with marketing on client communications and campaigns. Assisting with proposal creation, procurement requests, and contract documentation. Guiding clients on security, compliance, GDPR updates, and best-practice processes.

What Success Looks Like

You'll thrive if you enjoy improving the client experience and helping businesses make smarter technology decisions. Success in the role includes: High levels of customer satisfaction and retention. Achieving revenue growth targets by recommending relevant services and solutions. Ensuring clients have clear account plans, risk registers, and strategic updates. Proactively suggesting improvements both for clients and for internal processes.

What You'll Bring

Experience in B2B account management or a client services role. Strong communication skills and confidence presenting to senior stakeholders. A proactive mindset and a passion for delivering exceptional service. Comfortable discussing pricing, quotes, and financial details. Ideally, experience working within an MSP or tech-focused environment. A general understanding of IT systems, cybersecurity, or managed services (desirable, not essential).

What You'll Get

GBP55,000 base salary Uncapped OTE Ongoing training and structured development pathways Opportunity to grow within a rapidly expanding tech business Supportive team culture and exposure to senior leadership

Ad ID: 5417507715