Internal Sales Manager

Description

Internal Sales Manager

Location: Gloucester

Hours: Full time Monday to Friday

Salary: Competitive

Key Responsibilities of an Internal Sales Manager:

Lead, mentor and support the Customer Service team to drive performance and engagement

Monitor KPIs, analyse performance data and implement improvements

Identify, document and maintain departmental processes and procedures

Provide regular performance and activity reports to the Sales Director

Act as a key point of contact for customers via phone, email and WhatsApp

Ensure accurate and timely order processing

Resolve customer queries and escalate complex issues where required

Maintain high levels of customer satisfaction and identify service improvements

Develop strong product knowledge to provide accurate information and guidance

Support Area Sales Managers with quotations and order management

Maintain accurate and up–to–date CRM records

Conduct outbound calls and follow up quotations to generate new business

Oversee the distribution of sales literature and support business development activity

Key Skills of an Internal Sales Manager:

Minimum 2 years experience in a Team Leader or Supervisor role within a customer support environment

Strong communication and interpersonal skills

Excellent organisational and problem–solving abilities

Experience using CRM systems

Analytical mindset with the ability to monitor data and identify trends

Proficient in Microsoft Office, including Excel, Word and Outlook

Knowledge of customer service best practice (desirable)

Experience within a product–based environment (desirable)

Ability to multitask, work independently and take a proactive, solutions–focused approach

Ad ID: 5417870990