Internal Sales Executive / Manager

Description

Our well established Kirkcaldy based client are looking for a Senior Internal Sales Executive/Manager to join the sales team who are going through a period of growth.

Reporting into the UK Sales Director, your role will be to manage existing and prospective customers to maximise product take up and sales opportunities with the view to progressing into an Internal Sales Manager role once established.

Your key duties:

Taking incoming sales enquiries professionally and offering product advice as required.Preparing customer quotations ensuring profitability is maximised by up–selling and cross–sellingObtaining pricing and availability from suppliers for non–stock items as necessaryEnsuring all quotes and feedback from customer discussions are accurately recorded on the CRMMaximise CCB on every orderFocus on cross marketing on every call we have with the customer and record on the CRMAssist with leading and managing the internal sales team day–to–day, balancing call volumes, service levels and incoming call queues; provide back–up phone support as required.Act as first–line contact and escalation point for team queries and customer service complaints; resolve issues promptly and follow up to ensure satisfactionLead or participate in systems testing and implement improvements from customer satisfaction and NPS feedbackProcessing sales orders quickly and accurately, working in line with company proceduresDealing with and resolving customer issues speedily and documenting and reporting them to the management where necessaryHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

To be suitable for this challenging and rewarding role you will have the following key skills and experience:

5 years+ experience in sales/customer service2 years+ experience in people management/team leading ideally Proven customer support experience or experience as a client service representativeExperience of working with technical or complex informationTrack record of over–achieving quotaStrong phone contact handling skills Familiarity with CRM systems and practicesAbility to build effective working relationships with internal and external customersCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication skillsAbility to multi–task, prioritize, and manage time effectivelyAbility to influenceStrong attention to detailSkilled in negotiation and dealing with complaintsYou will receive a highly competitive salary of up to 45k (DOE – may be fleixble for the right person ) + excellent benefits and bonus scheme, training and development.

This job will ideally suit someone looking to grow and develop their career into a management position once established in the role.

Please send your CV and application over for consideration.

INDPERM

Ad ID: 5418390184