Internal Account Manager

Description

Working for a sustainable and bespoke family run business, you will take ownership of a client portfolio, uncover growth opportunities, deliver exceptional service, and collaborate closely with sales, design, and supply chain to make great things happen.

Working hours are Monday to Friday 8am to 5pm, office based in Rainham, Kent.

Key Responsibilities of the Internal Account Manager

* Manage all internal communication for your assigned accounts and partner closely with external sales reps

* Handle enquiries professionally and promptly ensuring every touchpoint adds value

* Analyse client spend, behaviour, and product lines to identify growth opportunities

* Prepare and follow up on quotations, specifications, technical documentation, and pricing

* Coordinate with our design team and suppliers for samples, RFQs, costings, and approvals

* Ensure orders and variants are set up accurately, tracked effectively, and delivered smoothly

* Maintain CRM

Key Skills and Requirements of the Internal Account Manager

* Experience in an account management or customer-facing commercial role

* Strong organisational skills

* A commercial mindset with the ability to spot upsell, cross-sell and optimisation opportunities

* Confident communication skills and a professional, customer-first approach

* Ability to manage multiple moving parts with accuracy and calmness

* A team player attitude with a genuine desire to help colleagues xjnqpsq win

Benefits

* 24 days annual leave (including your birthday off) plus bank holidays

* Company profit share (performance related)

* Quarterly company events

* Company pension

* Discounted or free food

* Flexitime

* Free flu jabs

* On-site parking

* Sick pay

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained

Ad ID: 5417949428