Customer Success Manager

Description

Join a leading market leading brand / managing key customer relationships Customer Success Manager

Location: Bolton

The Role

Office based / hybrid / flexible working available

Acting as a key link between internal departments and customers, ensuring a slick, smooth, and high–quality customer journey

Managing and nurturing important key accounts with care, professionalism, and efficiency

Using common sense and strong organisational skills to coordinate internal resources and manage customer expectations and timelines

Prioritising and multitasking across a varied workload while maintaining attention to detail

Applying operational understanding, logical thinking, and process–driven methods to deliver excellent customer outcomes

Acting as an internal influencer a strong character who can engage, challenge, and motivate colleagues across departments to deliver results

Bringing structure and project management discipline to ensure customer commitments are delivered on time and to standard

Taking ownership of the customer experience and representing the voice of the customer within the organisation

The Company hiring a Customer Success Manager

This business is a leading capital equipment manufacturer with an international reputation for technological excellence. Their equipment and associated services are used by a wide range of customers across multiple industries. The company enjoys market–leading status, high staff retention, and exceptional career development opportunities. Recognised independently as an elite employer, they foster a collaborative and supportive company culture where individuals are empowered to grow. The business is cash rich, experiencing consistent year–on–year growth, and continues to invest heavily in people, product innovation, and long–term sustainability. This is a rare opportunity to join a respected organisation that truly values its people and their contribution.

Candidate Requirements Customer Success Manager

Customer centric personality with at least 2 years experience in account management, customer success management, operations management, or project management

Proven experience engaging directly with customers and building long–term relationships

Strong organisational and multitasking skills with the ability to prioritise effectively

Logical, process–driven thinker with a practical, problem–solving mindset

Tenacious, proactive, and driven to ensure commitments are met and exceeded

Confident communicator who can influence, coordinate, and lead across teams

High attention to detail with strong execution and follow–up skills

Passionate about delivering exceptional customer service and continuous improvement

Package

Up to 45,000 basic salary

6% company pension contribution

Health and company benefits package

Excellent additional benefits and long–term career prospects

This Customer Success Manager role offers a superb platform for someone who thrives on delivering operational excellence and customer satisfaction. If you are an organised, engaging, and driven individual looking to progress your career with a market–leading manufacturer, this Customer Success Manager opportunity could be the perfect fit.

Ref – CPJ1771

Ad ID: 5417334728