Customer Platforms Manager

Description

Microsoft Functional Lead - Manager

Location: London, Manchester, Edinburgh

CL7

Accelerate your career in a dynamic and innovative digital marketing agency that's redefining how organizations in Song Service connect with stakeholders and deliver value. Join Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. Grow alongside our global network of talent, and help drive impactful change for some of the world's most mission-driven institutions.

As a team:

Song Service:

Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C.

The Service practice sits within our Song business. We work across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, we help our clients define, plan and deliver changes that impact end customers and the front-office.

As part of the Service team, you will:

Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises

Work with famous brands and household names - no worrying about how to explain what you do to your family again!

Support clients to define a customer-first mindset, helping them shape their business and operating models

Redefine customer journeys and personalise interactions to create significant and consistent experiences

Be at the forefront of physical and digital engagement models to give their customers a seamless service model

Re-invent the customer 'ecosystem' as products / services spread across organisations

Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions

Understand how to shape and deliver transformational solutions for clients who are looking to better understand their customers and how they engage with their products and services

Have the opportunity to deepen your practitioner knowledge in areas such as GenAI and human-centred design

Shape and help deliver integrations of cloud-based customer platforms (e.g. Microsoft Dynamics, Salesforce, AWS)

Work with and learn from high-performing individuals across Accenture's Global Network with varied specialisations who are passionate about helping organisations champion the customer

You'll learn, grow and advance in an innovative culture that thrives with shared success, innovative ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you're looking for a challenging career working in a vibrant environment with access to training and a global network of specialists, this is the role for you.

As a Microsoft Functional Lead Manager, you will:

Lead a teamto collaborate with our clients?to understand their business needs and requirements

Develop a visionand business cases for transformation projects, highlighting the strategic value of?Microsoft technologies.

Design and implement Microsoft-specific solutions with Microsoft Dynamics 365, including Dynamics 365 Contact Centre, Power Platform (Power BI, Power Apps, Power Automate), and Azure services to streamline processes, enhance data insights, and enable personalized interactions, making business operations more efficient and customer-centric.

Plan and drive the implementation of our solutions, managing the project timelines and resources. Collaborate with cross-functional teams to ensure project milestones are met. Ensure all appropriate reporting is in place.

Leverage Microsoft's AI-driven capabilities?such as?Copilot, Azure AI, and machine learning capabilities?to enhance customer experience, business processes and decision-making.

Collaborate across our business sharing knowledge within the Accenture ecosystem to improve our platform capability and leverage available knowledge

Qualifications

We are looking for experience in the following skills:

Ad ID: 5417439715