Customer Experience and Sales Advisor

Description

Customer Experience and Sales Advisor

About Our Client

Our client is one of the UK’s leading online LED lighting retailers. Established in 2009, they supply over 1,000 premium LED products to homeowners, Electricians, contractors, and commercial clients across the country. With 13,000+ five- star reviews and a reputation built on quality and expertise, they are a trusted name in the industry.

They are a close-knit, fast-moving team based on Merseyside – and they are growing. This is a brilliant opportunity to join a business where your contribution genuinely matters.

The Role

As our client’s Customer Experience and Sales Advisor, you’ll be their voice – the first point of contact for customers buying everything from a single LED bulb to a full commercial lighting installation. You’ll handle inbound calls and emails, guide customers to the right products, and make sure every interaction leaves a positive impression.

No two days are the same. One minute you’re helping a homeowner choose the right downlight, the next you’re advising a contractor on a 200-fitting commercial project. Product knowledge, clear communication, and a proactive attitude are essential but full training is provided, and they’ll support your development every step of the way.

What You’ll Be Doing:

Handling inbound customer calls and emails promptly and professionally – providing friendly, knowledgeable support on orders, deliveries, and returns.When required, making outbound calls to current and new customers in an attempt to upsell or introduce our client’s businesses products.Converting sales enquiries into orders – understanding what the customer needs and recommending the right LED lighting solution for their project.Building genuine product expertise across their 1,000+ range so you can answer technical questions with confidence.Troubleshooting technical queries – compatibility, installation, wattage, colour temperature, beam angles and escalating where needed.Keeping their e-commerce and CRM systems (Magento 2) accurate and up to date – order records, customer details, and stock queries.Liaising with the warehouse team to track and resolve order fulfilment issues quickly.Proactively identifying opportunities to upsell or cross-sell complementary products where it genuinely benefits the customer.Processing customer returns and warranty claims, coordinating with the warehouse to inspect goods and resolve issues fairly.Supporting the wider office team during busy periods – this is a small team and everyone chips in.

About You

Our client is looking for someone who genuinely enjoys helping people and takes pride in doing things properly. You don’t need to be an Electrician, but you do need to be curious, driven, and a great communicator.

Essential:

Previous experience in a customer service, sales, or retail role.Excellent verbal and written communication – clear, friendly, and professional.Confident using computers and quick to pick up new systems.Strong attention to detail and ability to manage multiple enquiries at once.A genuine interest in helping customers find the right solution – not just closing a sale.Reliable, punctual, and consistent – the kind of person the team can count on.

Desirable:

Experience in lighting, electrical, construction, or home improvement sectors.Familiarity with e-commerce platforms or order management systems (Magento, Shopify, or similar).Experience in a B2B or trade-facing environment.Any background in technical product support or specification queries.

What They Offer:

£28,255 annual salary, paid monthly.Structured pay progression – clear pathways to increase your earnings based on skills, training, and performance.Generous staff discount across their full LED lighting range.Free on-site parking.A supportive, friendly team where you’re genuinely valued – not just a number.Full product and systems training from day one – no lighting knowledge required to start.Real career progression as the business continues to grow.Modern, well-equipped workplace (currently Birkenhead, relocating to Bromborough later this year).

How to Apply

Ready to join the team? Send your CV. Our client reviews applications on a rolling basis, so don’t wait around – apply today.

They are an equal opportunities employer. They welcome applications from all backgrounds.

Ad ID: 5417991158