Client Relationship Manager– Software

Description

Role: Client Relationship Manager– Software

Location: Sheffield, UK

Salary: GBP30,000 to GBP35,000pa

Job Type: Full Time, Office Based

About the Role

We are excited to be working with a leading technology company in the recruitment of 2 Client Relationship Managers who will be responsible for all aspects of the client journey. From the initial onboarding process working alongside project managers to growing the accounts and making sure the software is used to its full functionality.

At the heart of the role is the desire to foster and enhance long term relationships by delivering top level customer service– whether that's delivering projects, offering training or just being on hand for the day to day queries.

The Account Management Team works collaboratively across the business, bridging the gap between all internal departments and Clients in order for the company to become trusted partners of all platform users.

Key Responsibilities

Handle day to day relationships with clients in a proactive manner to ensure they are maximising software functionality and making them aware of the full product suite

Have meaningful communication with clients in order to develop an in–depth knowledge of their business

Be a key point of contact by supporting clients via telephone, video calls and webchats

Liaising with Project Managers, Developers, Product Owners and Testers in order to enhance the client experience with development requests

Deliver client training where required

Handling any client requests in a timely and professional manner

Contribute to team meetings with client feedback and suggestions

Work alongside the marketing team to help develop client focussed content

Keeping client records up to date

Provide reports and analysis on customer success outcomes

You Will

Have first class communication skills, both written and verbal

Ideally have an interest in technology

Be experienced in Key Account Management

Enjoy building and maintaining relationships

Work well under pressure

Be highly organised

Hold a valid UK Driving Licence and Passport

Benefits

Good access by public transport

25 days holiday plus stats

Friendly and Supportive environment

Ongoing training and development opportunities

Regular team socials

If you re interested in learning more about this opportunity, please get in touch with either Craig or Carl or click apply now. Ranson Barnes Recruitment Ltd is an equal opportunities employer and is acting as an Employment Agency in this instance.

Ad ID: 5418636112