Retail Store Manager

Description

Retail Store Manager - Central Gloucester

Salary: GBP28,000

Role Purpose

The Retail Store Manager will lead the day-to-day running of the Central Gloucester store, driving sales performance, delivering exceptional customer experience, and ensuring operational excellence throughout both peak and off-peak trading periods. This role is central to maintaining high standards, motivating a team, and ensuring the store consistently reflects the brand's values.

Key Responsibilities

Sales & Performance Leadership

Drive store sales and deliver against company KPIs.

Provide timely, accurate, and insightful data to HQ to support sales strategy development.

Identify opportunities to improve store performance and share recommendations based on daily operational experience.

Operational Excellence

Oversee all core operational procedures including stock management, merchandising, and store presentation.

Maintain accurate stock levels and ensure efficient stockroom organisation, particularly post-peak.

Ensure compliance with established processes and company standards.

Use Microsoft Office tools confidently to complete reporting and administrative tasks.

Customer Experience

Keep the customer at the heart of every decision and interaction.

Act as the escalation point for customer issues, resolving concerns with professionalism and empathy.

Lead by example in delivering exceptional service.

Peak Season Responsibilities

Team Recruitment & Leadership

Recruit, train, and onboard additional seasonal colleagues.

Deliver a comprehensive induction experience supported by HQ resources.

Delegate effectively to encourage team growth and ownership.

Recognise strong performance and manage underperformance appropriately.

Maintain high morale and a positive team culture during the busiest trading periods.

Off-Peak Responsibilities

Store Development & Continuous Improvement

Reorganise merchandise and stockrooms following peak season.

Engage with wider business initiatives and communications.

Reflect on peak season learnings and identify training needs for yourself and the team.

Use quieter periods to strengthen operational foundations and prepare for the next peak cycle.

Skills & Experience Required

Strong leadership skills with experience motivating and developing teams.

Excellent customer service and problem-solving abilities.

Highly organised, energetic, and able to manage multiple priorities.

Confident decision-maker with sound judgement.

Computer literate with good working knowledge of Microsoft Office programs.

Previous retail management experience is highly desirable.

Personal Attributes

Customer-centric mindset.

Calm under pressure, especially during peak trading.

Proactive, solutions-focused, and commercially aware.

Approachable, supportive, and confident in leading others.

Ad ID: 5418357176