Retail Assistant

Description

Retail Assistant & Fan Ambassador - Pop up retail experience

Music Recording Artist Merchandise

2 Months - Temporary Contract

Bullring & Grand Central, Moor Street, Birmingham, West Midlands, B5 4BU

Teliporter is hiring for a pop up shop, retail assistant. You'll be working on behalf of a well known Britpop & Rock band music recording artist, launching pop up retail activations to sell official fan merchandise in support of their tour gigs. If you're experienced in retail, event-based marketing, visual merchandising, sales or promotions, we're keen to hear from you!

Position: Retail Store Assistant, Customer Services Coordinator, Sales Assistant, Cashier

Purpose: Help with the successful operation of a popup shop, supporting all customer experience, customer service, retail sales, visual merchandising, checkout and other associated activities. Deliver a high standard of customer experience through the delivery of quality customer service, professionalism, product knowledge and the promotion of brand values.

Location: Bullring & Grand Central, Moor Street, Birmingham, West Midlands, B5 4BU

Role Type: Temporary, Contract, Temp, Fixed Term Contract, FTC

Start Date: ASAP

Duration: until 31 / 12 / 25

Hours: up to 40 hours per week

Gross Rate: GBP14.00 per hour

Overview:

You will be part of the on-site retail operations team of a pop-up shop, helping to deliver all aspects of day-to-day store activities to create a first-class customer experience. You'll provide a positive customer experience and contribute to a vibrant store culture achieved through high levels of customer service, professionalism and fun.

This is a hands-on role engaging with customers, replenishing stock and driving sales activity. The role provides an opportunity to be involved in pre-event build and post-event breakdown activity.

Responsibilities:

Be an ambassador for the brand and ensure that the company upholds its values in line with marketing, promotional, experience, service and sales objectivesContribute to and help to create a fun, exciting and playful environment within the storeEnsure high levels of customer satisfaction and resolve any customer queries, to maximise visitors experience, throughout the duration of their store visitAct as the point of contact for customers on the shop floor, delivering excellent customer service and always acting with a customer-first mindset when answering customer questionsSupport customer service with product knowledge and awareness of new arrivals, the best sellers and trends etc.Offer alternative merchandise and help to up-sell and cross sell additional products or promotions in line with store targets and objectivesMaintain the shop floor, ensuring it is clean, tidy, safe and welcoming for all visitorsSupport visual merchandising, marketing and promotional initiativesAid in inventory management, including managing deliveries, stock and the replenishment of products across the shop floor, in line with merchandising instructionsProcess customer payments, sales transactions, refunds and returns using the EPOS systemsIdentify and communicate barriers to completing assigned tasks, constantly looking at ways to improve processes for a better customer experienceMaintain the stockroom areas for efficiency, organisation and safety standardsBe aware of the security policies and procedures and communicate any issue to managementEffectively communicate with customers and colleaguesParticipate in team meetings, training, development and other associated activitiesComply with Health and Safety regulationsCandidate Profile:

Ideally, you'll have some retail, customer services, visual merchandising, sales or similar shop floor work experience. Alternatively you may have been involved in event-based marketing, promotions or sales. If you have an interest in; media, entertainment, pop music and recording artists, it would be beneficial.

Experience:

Proven experience in retail roles, ideally within high-traffic, fast-paced or event-driven environmentsStrong background in customer service, with a focus on customer-facing roles across retail, events or hospitalityDemonstrated success in sales, marketing and product promotion, with the ability to meet and exceed KPIs and revenue targetsConfident using POS systems to process transactions quickly and accuratelySkilled in setting up visually engaging product displays that reflect brand identity and drive salesBasic understanding of safe working practices, particularly in dynamic or mobile retail settingsCollaborative team player who thrives in fast-moving, customer-focused environmentsPersonal Attributes:

A genuine passion for music, sports or entertainmentFan-focused mindset that understands fan culture and the emotional connection between people and their favourite artists or teamsExcellent communication skills, able to engage easily with people from all walks of life in a confident and friendly mannerThrives in fast-paced, ever-changing environments where no two days look the sameAttention to detail, from visual merchandising to customer interactions, you care about the little things that make a big differenceReliability & professionalism - You show up on time, work hard and take pride in representing brandsPositive attitude - When it gets busy or things don't go to plan, you stay upbeat, solution-focused and supportiveA team player, you're all about collaboration, jumping in to help your teammates and sharing in collective successAvailable for weekend, evening, and extended event hoursCome create something incredible with us. Join the Teliporter community today.

We welcome applications from people of all backgrounds, experiences and identities. We're committed to building a diverse and inclusive workplace where everyone belongs and has the chance to thrive.

Ad ID: 5417422583