Operations Associate - Fashion Retail

Description

Operations Associate - Fashion Retail

Operations Associate - Fashion Retail

The location of the role is Paddington, London (hybrid working).

The duration of the contract is 4 months.

The pay rate on offer is £23 - £24 per hour (via PAYE).

The client is a multinational high-street retailer.

Role Summary

An outcome driven Operations Associate, delivering end to end process stability across product set up and PO management, inbound compliance, and query/SRNI (Stock Received Not Invoiced) resolution. Provide structure, controls, and cross functional alignment.

Key accountabilities of the role

Brandhypercare

Ensure brands are onboarded correctly to our ways of working and processes

Work with Finance, Buying & Merchandising and Brands to ensure all billing follows expected route for first AW26 deliveries

Cross-functional integration & change delivery - drive structured problem-solving and ensure actions are delivered

PO and pricing validation controls:

Identify whether discrepancies are system driven, training driven, or discipline driven.

Recommend and implement improved validation controls to prevent SRNI issues.

Data integrity controls:

Diagnose root causes of recurring data issues (barcodes, manufacturer codes, pricing).

Define "what good looks like" for product set up post integration

End-to-endBuyability and availability oversight

Map e2e process and establish a cross functional view of buyability blockers and systemic failure points

Query log reduction and process stabilisation:

Diagnose why query lines remain high and where bottlenecks sit

Work with Buying & Merchandising and Ops to clear backlog

Recommend process or automation changes to prevent re-accumulation

SRNI process strengthening for transition:

Ensure Buying & Merchandising team is fully equipped to manage SRNI (Stock Received Not Invoiced) during and after transition

Define transition process

Identify and close gaps in data, process xjnqpsq or capability

Ad hoc business analyst support for integration project activitiesKey skills and experience

Comfortable operating across functions and driving change

Understanding of retail product lifecycle (e.g. product setup, PO creation, inbound logistics etc.)

Strong problem-solving skills, attention to detail and ability to map end-to-end processes

Self-starter. Ability to multitask, prioritise, and manage time effectively

Strong collaboration, communication and stakeholder management skills

Proficient in Microsoft Office tools, particularly comfortable using Microsoft Excel

Experience using Netsuite or RITHUM CommerceHub is a plus (not essential)

Ad ID: 5418306133