Description

Internal Account Manager

Location: Kirkcaldy, Scotland

Salary: £35,000 - £38,000 per annum (depending on experience) plus bonus, profit share and benefits

Employment Type: Full-time (ideally 5 days per week in the office but hybrid would be considered)

We are working on behalf of a growing, family-owned SME operating within the tooling and industrial supply sector. Due to continued expansion, the business is looking to recruit a driven and commercially focused Internal Account Manager to join its established internal sales team based in Kirkcaldy.

This opportunity would suit a motivated sales professional who enjoys building long-term customer relationships, identifying commercial opportunities and contributing directly to the growth of a successful and ambitious organisation.

The Role

The Internal Account Manager will be responsible for driving sustainable revenue growth through the effective management of existing customer accounts and the identification of new business opportunities across defined market segments.

This is a telephone-led, internally focused role, working closely with external Business Development colleagues, Sales Management, Customer Service and Marketing teams. The role will involve qualifying leads, re-engaging lapsed customers, supporting the sales pipeline and providing market intelligence to help shape wider sales strategy.

Key Responsibilities

Proactively manage and grow existing customer accounts to maximise sales potential

Conduct outbound calls to existing customers, cold prospects and lapsed accounts

Qualify new leads and pass opportunities to the external Business Development team

Re-engage gone-away customers to identify renewal and upsell opportunities

Analyse customer purchasing trends to identify gaps and revenue leakage

Identify and pursue new business opportunities within existing accounts

Work collaboratively with Sales and Customer Service teams to support opportunities and merchandising requirements

Promote the company's product and service offering to secure customer commitment and orders

Maintain accurate and up-to-date CRM records of all customer interactions

Ensure compliance with sales procedures, policies and documentation requirements

Gather and share market and competitor intelligence

Achieve and exceed individual and team KPIs, including call activity, conversion rates and pipeline progression

Take accountability for delivering agreed growth targets in partnership with sales managementRequirements

Strong verbal and written communication skills

Proven experience in internal sales, telesales or account management

Ability to manage objections and remain resilient in a target-driven environment

Strong organisational skills with effective time management and follow-up

Analytical approach to understanding customer behaviour and market trends

Highly motivated, target-focused xjnqpsq and commercially aware

Collaborative team player with the ability to work cross-functionally

Adaptable, proactive and solution-focused

Confident using CRM systems and sales reporting tools

Experience within a B2B environment is desirableBenefits

Salary of £35,000 - £38,000 per annum, depending on experience

Performance-related bonus scheme

Profit-sharing growth scheme, linked to company performance

Private healthcare

Life assurance

Additional benefits and development opportunitiesWhy Apply

Opportunity to join a well-established, family-owned SME with strong growth ambitions

Supportive and collaborative team environment

Ability to make a meaningful impact within a growing organisation

Long-term career development within a stable and expanding businessIf you are a commercially minded sales professional looking for a rewarding role within a growing industrial and tooling-focused business, we would welcome your application

Ad ID: 5417799840