Head of Operations

Description

Head of Operations Manchester 100k – 120k

Zachary Daniels are delighted to be partnering with a high–growth, regulated business to recruit a Head of Operations for a senior leadership role based in Manchester.

This role has end–to–end accountability for operational performance across a complex, customer–facing, regulated environment. The Head of Operations will be responsible for building scalable, resilient operations, delivering strong customer outcomes, and ensuring robust governance as the business continues to scale.

This is a hands–on leadership role, working closely with senior stakeholders across finance, product, technology, risk, and compliance within a fast–paced, commercially driven organisation.

Benefits You'll Enjoy:

Salary of 100,000 – 120,000Manchester based senior leadership roleHigh–visibility position within a growing regulated organisationOpportunity to shape and scale a critical business functionRole Responsibilities:

Define and deliver the operational strategy aligned to wider business objectives.Own day–to–day operations across customer servicing, complaints, incident management, and operational performance.Ensure operational readiness for new product launches and business change initiatives.Lead governance, operational risk management, and regulatory compliance within a regulated environment.Act as a Certified Individual under SMCR, with clear accountability for operational controls and outcomes.Design, implement, and continuously improve scalable operating models, leveraging automation and technology where appropriate.Monitor and optimise operational KPIs, SLAs, cost efficiency, and customer outcomes.Produce senior leadership and board–level operational reporting and performance dashboards.Lead, develop, and scale high–performing operational teams.Oversee third–party suppliers and outsourcing partners, ensuring performance and regulatory compliance.Build strong working relationships across finance, product, technology, risk, and compliance teams.About You:

Proven experience in a senior operations leadership role within a regulated environment.Strong understanding of customer operations, service delivery, and operational governance.Deep experience in complaints handling, regulatory standards, and customer outcomes.Comfortable operating in fast–paced, high–growth environments.Commercially aware with a data–driven approach to decision–making.Confident engaging with senior stakeholders and leadership teams.Experience leading and scaling teams, setting accountability, and driving continuous improvement.Apply today with your most up to date CV!

BH35393

Ad ID: 5417804554