Customer Service & Sales Support Executive (French)

Description

Customer Service & Sales Support Executive

Fluent French & English

Peterhead, Scotland OR Leighton Buzzard, England

Full Time Monday–Friday

35,000 + Performance Bonuses

We are recruiting on behalf of an ambitious international supplier of premium consumables and technical solutions. The company has established a strong reputation for exceptional service and long–term customer relationships across global markets.

We are seeking a fluent French & English speaking Customer Service & Sales Support Executive to support French–speaking customers and the field sales team.

Ideally, you will be available to start at 7:30am (Monday–Friday), however flexibility can be discussed.

The Role – Customer Service at the Core

This position is heavily focused on customer service.

You will manage incoming calls and emails from French–speaking customers, process orders efficiently, follow up quotations, and provide essential support to field–based sales representatives in France and surrounding regions.

You will play a key role in ensuring customers receive fast, accurate, and professional service at every stage of their journey.

Key Responsibilities

Handle incoming customer queries via phone and email in French and EnglishProcess orders accurately and promptlySend confirmations and resolve issues same day wherever possibleFollow up on outstanding quotations to support order conversionSupport field sales representatives with administrative and customer support tasksUpdate and maintain CRM systemsAssist with customer account set–upWork closely with Operations to ensure smooth fulfilmentRequirements

Fluent French & English (written and spoken)Proven customer service experienceExperience supporting sales teams or processing ordersStrong organisational and prioritisation skillsProfessional, adaptable, and self–motivatedConfident using MS Office and CRM systemsStrong communication skills and attention to detail

KPIs

All customer queries responded to same dayOrders received by 4pm processed by end of dayEffective follow–up of quotations to support sales growthBenefits

35,000 depending on experiencePerformance–based bonusesGrowing international business with real career opportunitySupportive and collaborative team cultureA role where customer service truly mattersIND25

Ad ID: 5417871331