S and T tree surgeons

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Very happy with them, came on time, tidied up, explained what they were doing and why.

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Very happy with them, came on time, tidied up, explained what they were doing and why.

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Job was to remove hedges/ivy grind out the stump roots. They came a day late due to van having broke down, the next day they arrived around 3pm to do the work after telling me the van was broke down again, whilst working Simon disappeared to do a job for a neighbour leaving 1 person working on my booked in job. They finished around 8pm when It was getting dark so i wasn't able to check the work properly. They borrowed a brush a did a quick tidey up as they were due to return the next day to fit new fencing after informing me he had cancelled another job so he could return to complete the arranged work. However the next day I received a message saying the van was broke again. I asked when they would be able to return to complete the work as i wanted to get on with other work. There was no response. The day after I messaged again to enquire if he knew when he would be able to do the fence work and have had no reply. I had waited over a week for the hedges to be removed and paid for that part of the job after it was done. However since cleaning up all the debris left by them I've discovered quite a few stumps that have not been ground down. Whilst the lads seem friendly enough I would not recommend them as they are totally unreliable and there are still roots requiring to now be dug out. I've now found someone who will be able to complete the work that they failed to do. I've given 2 stars as they did do some work but also did leave a mess.

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Simon and his team were fantastic, already booked them in for another job in February.

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Very good experience from initial enquiry all the way through to work completion. Simon turned up when expected to price the job, gave some great advice and worked with us to make sure he knew exactly what we wanted. Completed the work to a fantastic standard and throughly tidied up afterwards! Normally when we get the Hawthorne hedge trimmed we end up with spiky branches everywhere in the garden. But even after high winds I’m yet to stand on one of the spikes! Would definitely recommend - so much so that our neighbour also used them and we are booked in for another hedge trim in the New Year!