Technical Copywriter

Description

Technical Copywriter

6-month contract

£300 - £400 p/d

Remote working

3 – 4 days per week

Our client are a start-up broadband business, specialising in supplying gigabit-speed full fibre broadband to thousands of homes across the UK.

They’re currently in the midst of an exciting growth phase and require a Technical Copywriter to support on a range of projects.

Job Purpose

CX Comms

Review and edit existing customer comms in Salesforce ensuring they are aligned with the brand, user-friendly, and up-to-date.

Write engaging copy for new customer comms (e.g. service updates, product launches, customer journeys) as needed for both email and SMS.

Support and maintain the crisis communication templates and support with creating urgent comms for the Customer Service team, ensuring tone, clarity, and consistency.

Create social media captions and comment response templates.

Provide copywriting support for adhoc projects and campaigns, ensuring messaging resonates with both internal stakeholders and external customers.

Write paid advertising campaign and caption copy

Work closely with the Content Specialist to draft and edit online blogs and ad hoc communications including letterheads.

Experience

Candidates must be confident using Microsoft products including Teams, Outlook and Sharepoint

Experience in the telecoms industry or a similar sector

Familiarity with Salesforce

Knowledge of advertising compliance, including ASA guidelines

While a background in telecommunications is preferred, it is not essential.

Special Aptitudes

Attention to detail. Precision in writing is key, you ensure your work is free of errors and accurately conveys the intended messaging

Basic understanding of on-page SEO

Adaptable, able to pivot writing style for different industries, products, and platforms

Ability to manage deadlines and prioritise tasks effectively

Key Competencies/behaviours

Clear and effective communicator

Strong writing skills

A flair for writing and creativity

For more information, please contact Scarlet Wilson

Ad ID: 5417217967