Account Manager

Description

Account Manager

Position Overview

We are looking for a motivated, relationship-focused Account Manager who can build strong client relationships, lead communication efforts, coordinate digital marketing execution, and help clients clearly understand the value and results of our work.

As an Account Manager, you will own the ongoing relationship with a portfolio of child care and early education clients. You will serve as a trusted point of contact, providing consistent and personalized communication while ensuring clients feel informed, supported, and confident in their partnership with us.

You will work closely with internal strategists, media buyers, designers, copywriters, and operations team members to ensure campaigns and deliverables are executed efficiently and on time. You will also support digital marketing campaigns by managing deadlines, budgets, performance tracking, client communication, renewals, upsells, testimonials, and long-term account growth.

This is a highly relationship-driven role for someone who enjoys working directly with clients, solving problems, understanding business goals, and helping clients achieve measurable growth.

Compensation

Salary: USD $3,500–$4,000 per month, paid in USD (approximately R61,000–R70,000 per month).

Performance Bonuses: Additional earning potential tied to renewals, upsells, and client results.

Why You Should Work Here

Work That Matters: Help connect families seeking quality child care with the providers who serve them.

Recession-Proof Growth: Join an established, fast-growing company that continues to expand while many competitors struggle.

Leadership That Has Your Back: Work with a supportive and attentive leadership team that encourages professional and personal growth.

An Owner Who Shows Up: Our owner is actively involved in the business and accessible to the team.

Small-Team Feel: Enjoy a friendly, collaborative environment where you are valued as a person, not simply a headcount.

Remote-First Flexibility: Work remotely while staying connected to a collaborative, fast-moving team. Buffalo-area candidates may also have opportunities for occasional in-person meetings and team gatherings.

Top-of-Market Pay: We invest in exceptional people and compensate accordingly.

Train to Be the Best: Access more than $100K in training, courses, and professional development materials.

A Workspace That Feels Alive: Our virtual Sims-like office helps remote employees stay connected and engaged throughout the day.

Quarterly Town Halls: Receive regular company-wide updates so you always understand where the business is headed.

The Dream-On Program: Each year, our CEO grants multiple wishes inspired by team members' personal dream boards.

25 Days Off: Enjoy 25 paid days off each year to rest, recharge, and enjoy life outside of work.

Paid Days to Give Back: Receive four paid days each year to volunteer with a charity of your choice.

What Success Looks Like

During your first 90 days, you will focus on developing strong relationships across your client portfolio, understanding each client's goals, and taking increasing ownership of their overall success.

Your ongoing performance will be measured by your ability to retain and renew clients by proactively demonstrating the value and results we deliver. You will also be responsible for helping child care businesses achieve measurable marketing results, increase enrollment, and reach their growth goals.

A key part of the role will involve identifying opportunities to expand accounts with additional services that genuinely benefit the client's business. You will also help turn satisfied clients into advocates by consistently generating testimonials, reviews, and case studies.

Strong client communication will be essential. You will maintain clear, timely, and proactive communication that keeps clients informed and engaged while working closely with internal specialists to keep campaigns, reports, and deliverables moving forward without confusion or delays.

A Typical Week Might Include

A typical week may include leading client check-in calls and explaining campaign activity, results, and next steps. You will review marketing performance and translate data into simple, actionable insights that clients can understand and use.

You will follow up on renewals, upsell opportunities, testimonials, and potential client concerns. You will also coordinate with internal specialists to ensure campaigns and deliverables remain on schedule.

Being proactive is an important part of this position. You will contact clients before they need to ask for an update and identify opportunities to improve marketing performance, increase enrollment, and solve client challenges.

You will also document client conversations, action items, and follow-ups in CRM and project management systems to ensure everyone remains aligned.

Key Competencies

Relationship Builder: You earn trust quickly and make clients feel heard, supported, and valued.

Clear Communicator: You can explain marketing strategies, results, and recommendations in simple, confident language.

Proactive & Organized: You stay ahead of deadlines, manage multiple accounts, and make sure important details never fall through the cracks.

Results-Driven: You are comfortable reviewing data and using performance metrics to guide decisions and demonstrate value.

Consultative Seller: You recognize opportunities to help clients do more and confidently recommend additional solutions without being pushy.

Ownership Mindset: You take responsibility for your clients' success, follow through on commitments, and approach every account with care.

This Role Is Not for You If

This role may not be the right fit if you prefer to avoid client calls and hide behind email. It is also not suited to someone who would rather pass messages between clients and internal teams than take ownership of outcomes.

You should be comfortable discussing performance, renewals, upsells, and challenging client conversations. If you need constant reminders to follow up, document next steps, or meet deadlines, this position may not be a good fit.

Most importantly, you should genuinely enjoy helping small businesses understand marketing in a simple, confident, and meaningful way.

Skills & Experience Required

Candidates should have at least three years of experience in account management, client success, or a client-facing digital marketing role. You should have a working knowledge of digital marketing, including paid advertising, SEO, social media, email marketing, and landing pages.

Excellent written and verbal communication skills are essential, along with experience managing multiple client relationships or projects simultaneously. You should be comfortable reviewing campaign metrics and communicating performance results to clients.

Proficiency with CRM and project management tools is expected. You must also have a reliable remote work setup and be available to work primarily on an Eastern Time schedule.

Preferred Skills & Experience

Experience in child care, education, franchise, or multi-location businesses is preferred. Previous experience working at a marketing agency is also valuable.

We are particularly interested in candidates who have demonstrated experience upselling or growing existing client accounts. Google Ads and/or Meta advertising certifications are a plus, as is experience with GoHighLevel, ClickUp, or similar marketing platforms.

Work Environment

This is a full-time, remote-first position. You will work closely with a collaborative team while managing client relationships and projects remotely. We value communication, accountability, initiative, and teamwork while providing employees with the flexibility and independence of a remote-first environment.

About Childcare Marketing Group

Childcare Marketing Group helps child care centres, day nurseries, and early education businesses attract more families, improve enrollment, retain families, and grow through smarter digital marketing.

We are a fast-growing, remote-first marketing company serving clients across the U.S., U.K., and beyond. xjnqpsq Our goal is to help child care businesses succeed while building a team where talented people can grow, contribute, and make a meaningful impact.

Apply here:

Ad ID: 5418956378