Quality Administrator

Description

Are you organised, enjoy working with people and have a good eye for detail? Do you come from a technical background, ideally within engineering or manufacturing, and have an understanding of quality processes? We have an exciting opportunity for a Quality Administrator to join on a contract basis.

You will be responsible for managing customer complaints, product returns and general requests, making sure everything is recorded correctly and followed up until it is resolved.

Quality Administrator

3-6 Month Temporary Contract

Salary is dependant on experience

Monday– Thursday 8:45am-4:45pm & Friday 8:45am-16:30pm

Kingsbury, Greater London

Quality Administrator

Job Description

Receiving and recording customer complaints, returns and requests.

Coordinating product returns, replacements and repairs where needed.

Checking customer information and asking for any missing details.

Reviewing outstanding cases and highlighting any delays or issues to the Head of Compliance.

Quality Administrator

Essential Experience/Skills/Qualifications

Must have experience within a manufacturing, engineering, technical or operationally complex environment.

Ability to read and understand customer correspondence, sales orders, invoices, product codes and basic technical information.

Understanding of ISO 9001 and customer complaint handling.

Experience with RMA / return order processes. xjnqpsq

Confidence when speaking to customers and colleagues by phone and email.

Quality Administrator

Company Benefits

Pension contribution (via salary sacrifice) from: Up to 8% employee + employer 10.5%

Life Assurance (3x annual salary)

Business travel insurance

Option to join Private Healthcare Scheme after 3 months

Cycle scheme, Home and Tech, Discounts on retail platforms

Electric Car scheme (salary sacrifice)

YuLife Employee Benefits and Wellbeing app

Learning and development opportunities

25 days + BH holidays

If you’re ready for your next opportunity, click ‘Apply’ to find out more

Ad ID: 5419316843