Deputy Helpdesk & Fulfilment Manager - Print

Description

Deputy Helpdesk & Fulfilment Manager - Print

Location: West Yorkshire

Up to £29,000 benefits

Reporting to: Helpdesk & Fulfilment Manager

We are looking for a proactive Deputy Helpdesk & Fulfilment Manager to support the day-to-day running of a busy Helpdesk and Fulfilment operation. Working in a fast-paced warehouse environment, you will help coordinate workflows, manage data and stock systems, and ensure client orders and logistics activities are delivered accurately and on time.

You will play a key role in supporting the team, maintaining high service standards, and providing operational cover when the Helpdesk & Fulfilment Manager is unavailable.

The Role

Support the daily operations of the Helpdesk and Fulfilment teams.

Allocate workloads and coordinate tasks across the department.

Manage client queries and process orders through the Helpdesk system.

Maintain accurate data and stock records using internal systems and Excel.

Produce dispatch documentation, labels, and consignment notes.

Liaise with Despatch, Stores, and Production teams to ensure smooth order fulfilment.

Track deliveries and manage Proof of Delivery (POD) information.

Assist with reporting, stock management, and operational analysis.

Support team members, including training new staff and monitoring workflow.

Who We’re Looking For

Experience in fulfilment, logistics, warehouse operations, or a helpdesk environment.

Strong organisational and communication skills.

Good attention to detail and ability to manage multiple tasks.

Experience with Excel and warehouse or MIS systems (e.g. Tharstern) is beneficial.

A proactive, hands-on approach with the ability to work well under pressure.

Why Apply?

A supportive and collaborative working environment.

Real training and development opportunities. xjnqpsq

Competitive salary and benefits package.

Ref: (phone number removed)

Ad ID: 5417993704