Customer Service Representative

Description

Customer Service Representative – Manufacturing / Life Sciences

Dorking Full Time

An excellent opportunity for an experienced Customer Service Representative to join a fast–paced manufacturing environment within the life sciences sector.

This role requires previous experience within a manufacturing, engineering, scientific or life sciences environment. Applicants without relevant industry experience are unlikely to be considered.

Key Responsibilities

Processing and managing customer ordersHandling customer enquiries via phone and emailMonitoring open and delayed ordersInvestigating shipping, invoicing and production issuesLiaising with internal departments including production and logisticsManaging returns and customer documentation requestsEnsuring compliance with internal procedures and processes

Requirements

Previous customer service experience within manufacturing, engineering, life sciences or a similar technical environmentERP system experience (Oracle highly desirable)Strong organisational skills and attention to detailAbility to work in a fast–paced environmentExcellent communication and customer service skillsMicrosoft Office proficiency

Desirable

Salesforce experienceGerman language skills would be a significant advantageA fantastic opportunity to join a collaborative and professional team within a growing sector.

Ad ID: 5418330969