Supply Chain & Operations Manager

Description

Supply Chain & Operations Manager W.London Retail GBP60kWest London - 4 days in office, Fridays WFH

About the CompanyA fast-growing, internationally recognised brand with a strong presence across both luxury retail and high-street channels. Founded over two decades ago, the company has built a fantastic reputation and distributes globally.

The RoleWe are seeking a hands-on, commercially minded Supply Chain & Operations Manager to lead our Operations function and ensure seamless execution across the entire order-to-delivery lifecycle.

This is a high-impact, cross-functional role where you will take ownership of end-to-end operations, including fulfilment, warehousing, compliance and reporting. You will lead a team of Operations Executives to drive continuous improvement across processes and systems.

This isn't a typical supply chain role. I'm not looking for a typical "Supply Chain Manager". You will be the key link between Retailers, Operations, Sales, E-commerce, Finance, and IT. Experience in fashion or beauty retail is a MUST HAVE.

Key ResponsibilitiesLeadership & Team Management

Lead, develop, and support the Operations teamManage workloads, performance, and ongoing trainingAct as the primary escalation point for operational issues and projectsOperations & Supply Chain

Oversee end-to-end order fulfilment across B2B and Ecommerce channelsManage relationships with third-party warehouses and logistics partnersEnsure accuracy and compliance across export documentation and processesCoordinate special B2B requirements such as kitting and reworksProcess Improvement & Systems

Identify opportunities to streamline and improve operational workflowsPartner with senior stakeholders on systems and integration projects (e.g. EDI)Drive efficiency across fulfilment, stock management, and order accuracyCross-Functional Collaboration

Work closely with Sales, Ecommerce, Finance, and IT teamsSupport account reconciliation and resolve operational queriesCollaborate on seasonal launches, campaigns, and key business initiativesReporting & Insights

Develop and enhance reporting on orders, stock, and invoicingProvide insights to support commercial decision-makingContribute to forecasting and S&OP processesAbout YouProven experience in a (Customer) Operations or Supply Chain management role with experience of end-to-end order fulfilment process.Previous leadership and team development capabilitiesExperience working with ERP systems (e.g. SAP Business Central)Working knowledge of EDI integrations with retailers

BH35983

Ad ID: 5418262507