Customer Care Administrator

Description

CareerMakers Recruitment is currently recruiting for a Customer Care Administrator on behalf of a client based in the Bolton (BL4) area.

Key Responsibilities:

Manage inbound calls and emails in a professional and timely manner, ensuring all interactions are accurately recorded Handle day–to–day customer queries, service requests, and issues, escalating where necessary Maintain and update customer records, service agreements, and job details with a high level of accuracy Coordinate bookings and service updates with Operations and Transport teams, keeping customers informed of ETAs and any delays Arrange and manage subcontracted services, ensuring all details are correctly recorded and systems are up to date Monitor data accuracy across customer services, logistics, and subcontractor information, resolving errors and identifying trends Communicate effectively with customers, suppliers, and internal teams to ensure a consistent and high standard of service Follow established processes and contribute ideas for continuous improvement Provide customer feedback and insights to the Sales team to support retention and business growth Work collaboratively with colleagues and provide support during busy periods Maintain professionalism, confidentiality, and a positive company image at all times Take ownership of data quality and ensure compliance with company standards Requirements:

Previous experience in a recycling administration role is essential Strong written and verbal communication skills Confident using IT systems and customer service software Ability to process customer requests quickly while maintaining accuracy Excellent problem–solving skills and the ability to escalate issues appropriately Good telephone manner and customer service skills High level of attention to detail If you have the relevant experience and are interested in this opportunity, please apply with your CV.

Ad ID: 5418188225