Travel Operations Team Leader

Description

Travel Operations Team Leader

Are you a passionate travel professional with excellent flights & GDS skills and leadership experience, ready to take the next step in your career? A multi award-winning travel company is seeking a Travel Operations Team Leader to join their after sales operations team. This is a fantastic opportunity to lead a successful team and play a key role in delivering exceptional service to customers. Salary of £33k to £35k, office based in Greater Manchester.

Travel Operations Team Leader - Role & Responsibilities:

Lead, coach, and develop the team to deliver outstanding customer service and achieve objectives

Ongoing evaluation of team performance and provide ongoing feedback, training, and support

Manage complex customer enquiries and booking escalations with professionalism and efficiency

Oversee booking amendments, documentation, and administrative processes to ensure effective processes are in place

Work with internal colleagues across departments to streamline workflows and enhance the customer journey

Be a strong company ambassador and represent the brand with a customer-first attitude and set high service standards across the team

Support resource planning, scheduling, and shift management to meet operational needs

Contribute to continuous improvement initiatives and team process development

Travel Operations Team Leader - Skills & Experience Required:

Proven experience as a Team Leader, Supervisor or Manager within the travel industry ideally working for a tour operator, cruise company, airline or business travel company.

Strong GDS experience is a requirement for this role along with excellent fares & ticketing knowledge.

Passion for travel, with a customer focused approach.

Ability to motivate while managing performance effectively

Highly organised with excellent attention to detail and problem-solving skills

Proficient in Microsoft Office software

Adaptable, forward-thinking, and a strong team player in a dynamic travel environment

Travel Operations Team Leader - Additional Information:

Salary: £30,000 – £35,000 (depending on experience)

Full-time permanent role

Monday to Saturday (approx. 2 Saturdays per month)

Range of shifts with opening hours being 8AM to 6PM

Office based in central location

Excellent range of company benefits and fam trips!

Please apply for the position of Travel Operations Team Leader online or email your cv to (url removed)

Ad ID: 5416927440