Contact Opus Recruitment Solutions
Opus Recruitment Solutions
User Researcher
North London, London
- Hours
- Full Time
- Posted
- 15 hours ago
- Salary
- £500 - 525 - Day
- Recruiter
- Opus Recruitment Solutions
- Closes
- 28 Mar 2026
- Course
- No
- Recruiter Type
- Direct Employer
Description
User Researcher | Outside IR35 | Hybrid | London | ServiceNow | 3 month minimum |
I’m currently supporting a large UK organisation on a major transformation programme. They’re looking for a User Researcher to lead hands‑on research across workflow‑heavy, enterprise ServiceNow journeys (including portals, catalogues, knowledge and automation). The role sits within an agile delivery team and has a strong focus on translating user insight directly into backlog decisions, design improvements and service outcomes. It is a hybrid role but only 1 day per month in London. xjnqpsq
Requirements
Planning and running qualitative and quantitative user research
Working closely with Product Owners, BAs, designers and engineers
Shaping journeys across ServiceNow modules (ITSM / HRSD / CSM environments)
Communicating insight clearly to both technical and senior stakeholders
If this is a role that suits your background available immediately and a role you are interested then apply for this job or alternatively please email your up to date CV to (url removed).
User Researcher | Outside IR35 | Hybrid | London | ServiceNow | 3 month minimum
Ad ID: 5417769116
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