Technical Support Engineer

Description

Technical Support Engineer

Lancaster - 5 days a week on-site

£37,000Our client based in Lancaster is on the lookout for a technical support engineer who will lead investigations, document, and deliver technical support.

Main duties and responsibilities:

Provide technical support and expert communication by email, phone and ticketing systems

Use advanced listening and de-escalation techniques to guide customers and colleagues

Lead investigations into complex, multi-system issues

Analyse patterns, identify root causes, and document findings clearly

Contribute to improving diagnostic processes and future troubleshooting approaches

Lead projects or workstreams that improve tools, processes, or customer experience

Support incident response by coordinating information and reviewing outcomes

Suggest and test improvements to workflows, communication, and support processes

Contribute to cross-departmental initiatives and share insights that support product or service developmentThe following skills and experience will be beneficial for this role:

Significant experience in technical support or a similar environment

Confidence investigating complex technical, multi-system, or network-related issues

Experience troubleshooting cellular and IT infrastructure issues

Proven experience in providing expert diagnostics, diagnosing complex mechanical and electrical issues, and advise on compliance testing across batteries, switch configurations, and radio xjnqpsq connectivity

Ability to lead projects and contribute to cross-departmental work

Clear written and verbal communication, especially in challenging situationsSome of the benefits that come with this role:

25 days annual leave plus bank holidays and an extra day off for your birthday

Company pension scheme

Enhanced sick pay

Enhanced maternity and paternity pay

Training and development opportunities, with clear pathways for progression

Discounts in selected local businesses

Ad ID: 5418203844