Technical Support Engineer

Description

Your new company

Are you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking a Technical Support Engineer. To join their dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success.

Your new role

In this hands-on support role, you'll be the first point of contact for customers experiencing technical issues. Whether it's a bug, a data sync issue, or a usability question, you'll investigate, troubleshoot, and resolve-or escalate-each case with care and clarity.

Respond to inbound support requests from external customers

Diagnose and resolve issues related to app functionality, data, or integrations

Offer alternative solutions or escalate complex cases to senior developers

Communicate clearly and consistently with customers throughout the process

Document findings and contribute to internal knowledge sharing

Collaborate with the wider support and development teams to improve the product

What you'll need to be successful

A degree in Computer Science or a related field (B.Sc. or M.Sc.)

A strong interest in coding and software development

Experience or familiarity with one or more of the following:

PHP, JavaScript, .NET, Java, Python, or C#

Excellent communication skills and a customer-first mindset

A methodical, detail-oriented approach to problem-solving

Experience supporting SaaS applications is highly desirable but not essential.

Familiarity with CRM platforms is desirable but not essential.

Exposure to platforms such as Oracle, Microsoft SQL Server, or Microsoft IIS would be highly sought after.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5416940737