Description

Technical Support Assistant

Telford, (on site)

08:00 to 17:00

Circa £28,000 plus benefits

Objective

To provide comprehensive technical support to customers network across all stages of the sales cycle, from pre-sales engagement to post sales technical support.

Duties

* Collaborate closely with the Sales colleagues to proactively support products and projects, anticipating potential issues and escalating them to management

* Take full ownership of technical issues, including their management, resolution and escalation.

* Accurately document and track all technical issues using central systems (Salesforce/FTIE/ETO), ensuring timely updates and resolution tracking.

* Maintain clear, professional and effective communication with both internal stakeholders and external customers.

* Provide technical support to the sales team, including solution recommendations, proposal development, customer presentations and other technical communications as suitable.

* Identify and report critical third-party solution vendors during technical engagements, sharing relevant information with the EMEA solutions team.

* Lead and manage customization projects through POC completion before transitioning ownership to the sales team.

* Ensure effective technical handovers between team members when required, enabling continuity and consistency.

* Manage and maintain the UK demo system and stock, ensuring timely fulfilment of demo requests.

* Provide on-site technical support for customers & partner activities, as needed. xjnqpsq

* Work collaboratively with the Service teams to resolve technical project issues promptly and efficiently.

To be considered you MUST:

* Have at least 5 years technical support experience as well as hands-on experience in computer diagnostics and hardware repair

* Understand PC architecture

* Have advanced expertise in Windows-based systems, endpoint networking and security

* Possess excellent verbal and written communication skills

* Be highly organised

* Have a full clean driving licence

Ad ID: 5417800210