Contact Back TO Work
Back TO Work
T Support Apprentice
Solihull, West Midlands
Contact Back TO Work
- Hours
- Full Time
- Posted
- 2 days ago
- Salary
- £26,200 - Annum
- Recruiter
- Back TO Work
- Closes
- 14 Sep 2026
- Course
- No
- Recruiter Type
- Direct Employer
Description
As an apprentice, you’ll work at a growing software company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Reporting directly to the Service Desk Team Leader this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients.
KEY DUTIES –
* Delivery of 1st line remote support services to contracted and non-contracted customers
* Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal
* Ensuring all SLA obligations are met in delivery of above services
* Recommendations of relevant improvements, new technical procedures, products xjnqpsq or services to line management
CANDIDATE REQUIREMENTS
* Independent skills
* Team work skills
* Organisational skills
* Good written and oral communication skills
* Self-Motivated
* Interested in a career within IT
Ad ID: 5418651386
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