Support Technician

Description

Support Technician

Are you passionate about Audio-Visual technology and providing exceptional support? Our client is seeking an enthusiastic and skilled AV Support Technician to join their dynamic team! If you have hands-on technical experience in AV support and a knack for problem-solving, we want to hear from you!

Position Overview:

As an AV Support Technician, you will play a vital role in ensuring the seamless operation of teaching spaces and departmental meeting rooms. This is a fantastic opportunity for someone with a strong AV background to contribute to a fast-paced and engaging environment!

Key Details:

Role: AV Support Technician

Contract Type: Temporary (3 months)

Start Date: ASAP

Location: On-site at our client's organisation

Working Hours: Monday to Friday, 10:00 - 18:00

Hourly Rate: £17.60

What You'll Do:

Provide 1st line AV support for teaching spaces and departmental meeting rooms.

Respond to AV incidents and service requests promptly.

Offer phone and email support to staff, ensuring clear communication.

Log and resolve incidents using Service Now.

Collaborate with senior technical teams for escalations when necessary.

Maintain operational cover across the campus for smooth functioning.

What We're Looking For:

Hands-on technical AV support experience in a busy, user-facing environment (higher education preferred).

Strong troubleshooting skills for AV hardware and software issues.

Excellent customer service skills and clear written communication abilities, especially with users who may have limited AV knowledge.

A systematic approach to problem-solving and the ability to work effectively within a team.

Accurate record-keeping and incident logging skills.

Reliable timekeeping and punctuality to cover scheduled teaching effectively.

Recent references highlighting your AV support and customer-facing experience.

Why Join Us?

This role is perfect for someone who thrives in a collaborative environment and is eager to make an impact. You'll be part of a friendly and supportive team while gaining valuable experience in AV support!

Application Process:

To apply, please submit your CV along with your hourly rate expectations. We encourage candidates who can provide suitable recent references to apply. Our client's Teaching Side Support Manager, will review applications and arrange phone interviews with shortlisted candidates.

Notice Period:

Candidates with up to one week's notice may still be considered. During the assignment, a reciprocal notice period of one to two weeks will be preferred.

Don't miss out on this exciting opportunity to advance your career in AV support! Apply today and be part of a vibrant team dedicated to enhancing the teaching experience!

Join us in creating unforgettable learning environments!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. xjnqpsq

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Ad ID: 5418456824