Support Engineer

Description

This role is ideal for a technically skilled Systems Support Specialist in a MarTech SaaS environment. The position provides exposure to a variety of systems, automation workflows, and integrations, supporting the smooth operation of critical business platforms. The role is a first point of contact for system-related issues and contributes to optimizing processes across sales, support, and operations teams.

Key Responsibilities

Support and maintain business-critical systems including telephony platforms, CRM tools, AI automation workflows, and payment platforms

Serve as the primary contact for system-related queries from internal teams

Troubleshoot and resolve system issues, ensuring minimal disruption to business operations

Collaborate with operations and IT teams to understand system architecture, processes, and integrations

Manage system configurations, user access, workflows, and automation setups

Monitor system performance and identify opportunities for optimization and efficiency improvements

Support integrations between systems, ensuring accurate and reliable data flow

Document processes, workflows, and configurations to support knowledge sharing and scalability

Collaborate with Product, Engineering, and third-party vendors to resolve issues or implement enhancements

Assist with onboarding and training internal users on systems and best practices

Provide backup support for senior operations and IT roles during holidays or absencesKey Skills & Experience

3-4 years of experience in a support or operations role within a technology or SaaS environment

Experience with telephony systems, CRM platforms, automation workflows, and payment platforms

Strong problem-solving and troubleshooting abilities

Ability to work collaboratively across multiple teams

Interest in developing expertise in RevOps and SaaS system operationsThis position is suited for someone seeking to combine technical support with operational insight in a fast-paced MarTech SaaS business, contributing to the smooth functioning of critical systems and business processes.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. xjnqpsq We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity

Ad ID: 5418068583