Servicenow Senior Engagement Manager

Description

Do you have 6+ years of Professional Services / ServiceNow Projects management experience, Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations and a ServiceNow Certification (CSA/CAD/CIS)?

If so, our client who include some of the biggest brands in the UK and worldwide is looking for a Senior Engagement Manager who will have the following mandate:

* Lead and drive large and complex Expert Service engagements, ensuring on-time, on-budget delivery of solutions to achieve customer business outcomes throughout the delivery lifecycle.

* Guide the delivery team in large and complex engagements, frequently collaborating with a services partner and point of communication and coordination for the delivery team.

* Keep the project on track by establishing and maintaining governance forums, mitigating risks and issues, and driving rapid and effective decision-making, escalating issues as required.

* Apply advanced expertise in project implementation, scheduling and monitoring techniques.

* Build cross-geo, cross-functional and partner relationships to enhance the ES brand internally and externally.

Other Essential skills/knowledge/experience:

* PMP/Prince II certifications.

* Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.

* Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.

* Conduct workshops, assess current-state processes, and define future-state technical solutions applying.

* AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.

* Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.

* Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.

Your responsibilities:

* Own end-to-end delivery oversight of a portfolio of client engagements, ensuring consultants are performing against agreed SOW obligations (such as on-time/on-budget delivery) and customer expectations.

* Manage resource booking and scheduling across active engagements, coordinating with resource management and practice leads to maintain appropriate coverage and minimize gaps.

* Serve as the primary customer-facing contact — handling inbound requests around resourcing, schedule changes, invoicing queries, and general delivery concerns with professionalism and pace.

* Produce and distribute weekly/bi-weekly status reports across the portfolio, providing clear visibility of utilisation, risks, actions, and financial burn to both customers and internal leadership.

* Maintain accurate records of consultant time, booking confirmations, and SOW milestone tracking to support accurate and timely invoice processing.

* Monitor consultant performance and engagement health, escalating risks or concerns to Delivery Managers and Practice leadership in a timely manner.

* Support the onboarding and offboarding of resources, including access provisioning coordination, SOW familiarisation, and customer introductions.

* Maintain RIDAC logs and ensure actions are followed up consistently across the portfolio.

* Identify and flag scope creep, SOW deviations, or resourcing misalignments early, supporting Change Order processes where required. xjnqpsq

* Collaborate with Finance and Commercial teams to reconcile actuals against contracted hours and support accurate revenue forecasting.

Forward you CV NOW, to be considered for this long-term Contract opportunity

Ad ID: 5419002554