Contact Reed Technology
Reed Technology
Service Desk Analyst
Tyne and Wear
- Hours
- Full Time
- Posted
- 23 hours ago
- Salary
- £25,000 - 27,000 - Annum
- Recruiter
- Reed Technology
- Closes
- 20 Mar 2026
- Course
- No
- Recruiter Type
- Direct Employer
Description
IT First Line Service Desk Analyst
Location: Newcastle
Salary: £27,000 (4 on 4 off shift after 6 months)
Job Type: Permanent, Full-timeJoin a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic IT team, providing essential support and making a real impact on our operations.
Day-to-Day of the Role:
Provide technical support, training, and advice to colleagues across the entire infrastructure via phone, email, walk-up, and chat.
Collaborate with the wider IT team to resolve issues and improve service delivery.
Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets.
Act as a communication bridge between customers and the IT organisation, managing expectations and setting the standard for customer engagement.
Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately.
Continuously update and share knowledge of supported products and services.
Understand the company's organisation and the customers of the Service Desk.
Adhere to, promote, and support the company's Information Security policies.Required Skills & Qualifications:
Experience in IT Service Call Management.
Proficiency in remote service tools.
Active Directory administration.
Understanding of TCP/IP, DHCP, and DNS.
IOS and Android device setup and support.
Proficiency in Microsoft Office 2010 and above.
Printer support capabilities.
Fundamental desktop and troubleshooting skills.Benefits:
Competitive salary with a unique 4 on 4 off shift pattern after 6 months, enhancing work-life balance.
Opportunity to work in a global organisation with a strong emphasis on employee satisfaction and professional growth. xjnqpsq
Engaging and supportive work environment where innovation and ideas are encouraged.To apply for the IT First Line Service Desk Analyst position, please submit your updated CV
Ad ID: 5417732873
Stay Safe
"Only access Gumtree from gumtree.com and do not follow links sent by other users"
"Share photos and ask lots of questions about the items you are buying and selling"
"If an ad or reply sounds too good to be true, it probably is"
"Use the 'Reply to ad' button for your safety and privacy"
"Don't reply to email addresses hidden in text and pictures"
"Beware of fake Gumtree, eBay or escrow sites and invoices"
1 of 6