Service Desk Analyst

Description

Service Desk Analyst

Location: Birmingham B6

Are you a natural problem solver who thrives in a fast-paced IT environment? Do you enjoy helping people and want to build your career in technology support?

We are seeking a Service Desk Analyst to be the first point of contact for IT support within a leading UK distributor of technology solutions.

As a Service Desk Analyst, you will:

* Provide day-to-day IT support for hardware, software, telephony, and data connections.

* Resolve first-line issues for desktops, laptops, printers, and mobile devices.

* Support user access through Active Directory and Office 365 administration.

* Assist with operating system updates, antivirus, and business application installs.

* Deliver excellent customer service and user training.

* Play a key role in IT projects and process improvements.

We’re looking for someone who is:

* Experienced in first-line IT support across hardware, networks, and applications.

* Confident with LAN/WAN, VPN, wireless, Active Directory, and Office 365.

* Logical, proactive, and detail-oriented with strong problem-solving skills.

* An excellent communicator who can engage with colleagues at all levels.

* Keen to learn and develop within a collaborative IT team.

What’s on Offer

* This is an onsite role

* 25 days holiday (with option to flex up to 30)

* 5% employer pension contribution

* Healthcare cash plan, life assurance, and wellbeing support

* Discounts portal, cycle to work scheme, and gym membership offers

* Volunteering scheme and employee assistance programme

* Enhanced maternity/paternity leave and career development opportunities

This is a fantastic opportunity to join a dynamic business, be the face of IT, and make a real impact in a growing organisation

Ad ID: 5417246870