Operational Support Manager

Description

Operational Support Manager (OSM) – Security & Facilities Management

Location: Mobile / Multi-Site (Regionally Based) - (Company vehicle provided)

As an Operational Support Manager, you will play a pivotal role in delivering high-quality soft facilities management services, with a strong focus on cleaning operations across multiple sites. This dynamic position combines hands-on operational support with team leadership, client engagement, and service quality oversight.

You will act as a key extension of the regional operations team, ensuring seamless service delivery, supporting contract mobilisation, and maintaining operational resilience. The role centres on managing cleaning teams, overseeing daily cleaning activities, and coordinating additional soft FM services such as waste management, hygiene services, and basic site upkeep, in alignment with FRG’s integrated FM strategy.

A background in cleaning services and a solid understanding of COSHH (Control of Substances Hazardous to Health) regulations are highly desirable, as you will be responsible for ensuring compliance with health and safety standards and promoting best practices in chemical handling and hygiene.

Your strong interpersonal and communication skills will be essential in building positive relationships with clients and frontline staff, fostering a culture of excellence, and driving continuous improvement. This role is ideal for someone passionate about service delivery, team development, and operational excellence in a fast-paced environment.

About the RoleOperational Support & Site Leadership

Support the mobilisation and transition of new contracts, including staff inductions and equipment deployment.

Provide on-site leadership during critical service periods, ensuring smooth operations.

Assist in setting up welfare facilities, lockers, signage, and other mobilisation infrastructure.

Staff Management & Development

Supervise and support static security officers, cleaners, and site operatives.

Conduct welfare checks, uniform audits, and basic performance reviews.

Mentor new team members and support internal talent development for supervisory roles.

Multi-Skilled FM Tasks

Legionella Control: Carry out routine flushing, temperature checks, and logbook updates.

Emergency Lighting: Perform monthly flick tests and maintain accurate records.

Basic Maintenance: Undertake minor repairs and non-technical tasks, including:

Replacing ceiling tiles and light bulbs

Tightening fixtures and fittings

Reporting minor damage

Support building checks, meter readings, and PPM documentation as required.

Assembling furniture or noticeboards

Client Liaison & Compliance

Represent FRG on-site during mobilisation or relief coverage.

Engage with client contacts to ensure satisfaction and escalate concerns appropriately.

Maintain detailed records of inspections, interventions, and FM activities.

Ensure all operations comply with Health & Safety legislation, SIA standards, and site-specific protocols.

Requirements

Required Skills & Experience

Minimum 2 years’ experience in a security, FM, or site supervisory role

Valid SIA Licence (Security Guarding or Door Supervisor) – Essential

Solid understanding of basic building services and compliance routines

Physically capable and comfortable with manual, site-based tasks

Full UK driving licence.

Desirable Qualifications

Legionella Awareness Training

Basic Electrical Safety Awareness

First Aid at Work / Fire Marshal Certification

Experience in handyman, caretaker, or multi-skilled FM roles

What We Offer

Competitive hourly rate with travel expenses covered

Access to FRG’s in-house Training Academy for FM skill development

Clear progression pathway into Operations Management

Opportunities to work on high-profile projects and flagship contract mobilisations

Ad ID: 5416966390