IT Technician (1st & 2nd Line)

Description

IT Technician (1st & 2nd Line)

£28,000-£35,000

On-Site 5 Days (Near Colchester)

This is an excellent opportunity for an experienced 1st & 2nd Line IT Technician looking to broaden their technical exposure and take the next step in their career.

Joining a growing organisation, you'll play a key role in supporting users, maintaining critical systems, and developing your skills across Microsoft cloud technologies and business applications.

Please note, this role is based on site 5-days near Colchester.

Key Requirements

Provide 1st and 2nd line support for hardware, software and user issues

Act as a first point of contact for IT incidents and service requests

Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive

Assist with Azure/Entra ID user administration, permissions and access management

Manage and resolve tickets in line with agreed service levels

Deliver excellent customer service and clear communication to end users

Work collaboratively with the wider IT team to resolve technical issues and improve service delivery

Key Experience

Previous experience in a 1st and/or 2nd Line IT Support role

Experience supporting Microsoft 365 environments

Knowledge of Azure and Entra ID administration

Experience working with service desk or ITSM xjnqpsq ticketing systems

Strong troubleshooting skills across hardware, software and remote support environments

Familiarity with Intune, SCCM or similar endpoint management tools

Experience supporting Microsoft Dynamics 365 CRM would be advantageous

Understanding of ITIL principles or an ITIL certification would be beneficial

Strong communication skills with the ability to build effective relationships with users across the business

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Ad ID: 5418825120