IT Support

Description

OA are currently seeking an IT Support candidate to join our client in the Borehamwood area.

This role will require an individual to manage support chats, calls & emails as well as being the first point of contact for technical support requests.

Location: Borehamwood, Hertfordshire

Hours: 9am to 5:30pm Monday to Friday - there could be some flexibility on this

Contract: Temp or Contract (to be discussed at telephone interview stage)

What are we looking for?!

Proven experience in a helpdesk or technical support environment - knowledge of Google Workspace

An individual who is a keen problem solver with a passion for excellent customer service

Excellent troubleshooting abilities

Ability to work independently as well as in a team

Create processes, ability to monitor IT equipment and maintain documentation

Duties include:

Logging & resolving all IT issues in agreed time frame

Installing and configuring computer hardware, software, printers etc.

Invetigate software and hardware faults/issues

Monitor & maintain all IT equipment

Building & Managing relationships with all departments as well as suppliers

Set up new starters and train new staff

Work on various ad-hoc projects

If you are interested in this role, please apply below with your most recent CV.

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days

Ad ID: 5418360678