IT Support Technician

Description

IT Support Technician

Location: Letchworth Garden City

Salary: £24,784.50 per annum (£12.71 per hour)

Hours: Monday to Friday, 9:00am - 5:30pm (37.5 hours per week)

The Opportunity Are you passionate about technology and enjoy helping people solve problems?

We're looking for an IT Support Technician to join a friendly and supportive team based in Letchworth. This is a fantastic opportunity for someone looking to develop their career within IT, gain exposure to a wide range of technologies, and build valuable experience supporting customers across different industries.

This is a varied role where you'll be providing both remote and on-site support, troubleshooting technical issues, monitoring systems, and delivering excellent customer service. No two days are the same, making it an ideal position for someone who enjoys learning, problem solving and working with people.

Key Responsibilities

Provide technical support to customers via telephone, email and remote access tools

Diagnose and resolve hardware, software and network-related issues

Log, manage and update support tickets accurately

Deliver on-site support and maintenance when required

Monitor customer systems and proactively identify potential issues

Maintain clear and accurate documentation of support activities

Communicate effectively with customers, providing updates and managing expectations

Build positive working relationships through excellent customer service

Support the wider technical team with projects and other business requirements as needed What We're Looking For

A genuine interest in IT and technology

Strong problem-solving and troubleshooting skills

Excellent communication and customer service abilities

Good organisational skills and attention to detail

Ability to work independently and manage priorities effectively

A positive attitude and willingness to learn

Ability to work collaboratively within a small team environment Desirable Skills & Experience Experience of, or exposure to, any of the following would be advantageous:

Microsoft Windows operating systems

Microsoft 365 / Office 365

Active Directory

Basic networking principles

Hardware installation and troubleshooting

Apple Mac devices A full UK driving licence would be beneficial due to occasional travel to customer sites across the UK.

What's On Offer?

Salary of £24,784.50 per annum

Annual salary review

Company pension following successful completion of probation

30 days holiday including bank holidays

Ongoing training and development opportunities

Exposure to a wide variety of technologies and customer environments

A supportive and collaborative working environment About You This role would suit someone who enjoys helping people, takes pride in delivering excellent customer service and has a genuine enthusiasm for technology. xjnqpsq Whether you already have IT support experience or are looking to take the next step in your career, this is a great opportunity to join a business that will support your ongoing development and growth.

If you're motivated, eager to learn and looking for a varied IT role where you can make a real difference, we'd love to hear from you

Ad ID: 5418645386