IT Support Technician

Description

K.A.G. Recruitment is delighted to be partnering exclusively with our client, a leading Logistics solutions provider, to recruit an IT Support Technician for their offices based in Grimsby.

Job Title: IT Support Technician

Salary: Upto 33k DOE

Reporting to : Head of IT

Location: Grimsby (with occasional site travel)

Hours: Monday to Friday - 8 00am to 5 00pm

Purpose of the role:

We are seeking a proactive and customer-focused IT Support Technician covering both 1st and 2nd Line support to join our client's IT support team. You will be responsible for providing Technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service.

Key Responsibilities:

Serve as the first point of contact for IT support via phone, email, and chat.

Log, triage, and manage incidents and requests in the ITSM system.

Provide basic to advanced troubleshooting for hardware, software, and network issues.

Escalate complex issues as needed while maintaining ownership.

Support workstation setup, user onboarding, and account management.

Collaborate with IT teams to resolve incidents and improve services.

Document solutions and contribute to knowledge base updates.

Assist with system maintenance tasks and root cause analysis.

Mentor junior analysts and support service desk process improvements.

About You:

You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support.

You will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain. ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies. xjnqpsq

Strong analytical, organisational, and problem-solving abilities, along with a proactive mindset focused on continuous improvement and customer satisfaction, are essential.

Additionally, you will be willing to travel to other business or supplier locations when required so a full driving licence is required

Ad ID: 5417746522