IT Support Helpdesk

Description

Main Duties

Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules.

Creation of both internal and external reports requiring a good working knowledge of MS Excel

Build and carry out daily tasks to support our processes and contribute to process improvement and documentation.

Processing and submission systems – Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details.

Change & Incident Management – responsibility for understanding and supporting the Change and Incident process and procedure.

Support the testing and onboarding of customers across our product range.

Support the testing team for all transaction types, using external specifications to validate testing

Skills and Experience

Previous Customer Service experience and first line or second line support or helpdesk knowledge

Strong technical mindset with a knack for troubleshooting

Good time management, attention to detail, clear communication, and good interpersonal customer service skills

Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team.

Flexible in approach to work

Experience working with Windows operating systems and Office 365.

Good English literacy and language skills, translating technical into plain English.

A trustworthy individual who is not afraid to ask for help if needed.

Confident decision-maker and able to demonstrate sound judgement.

Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks.

Desire and experience to improve processes and controls using your creative thinking.

Good analytical skills. xjnqpsq

Good at problem solving including identifying, analysing, and solving problems of behalf of customers.

Other Details

£26-28K - paid weekly

Temp to Perm

On site parking

Pension

Fully on-site role

36.5 hour working week – day shift

Ad ID: 5417917285