IT Support Engineer

Description

IT Support Engineer - Stevenage

VIQU have been approached by a customer who are seeking a IT Support contractor to provide some additional BAU support to their client-facing Service Desk.

The successful IT Support engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service.

The role:

This role will involve managing and escalating support tickets for 3rd party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount.

Key skills & responsibilities for the First Line Support:

1st Line / Service Desk / Customer Support – in a Windows / Microsoft environment:

SharePoint

Windows 10

Office 365

Active Directory

Azure

Experience supporting with face-to-face IT support

Triaging tickets and escalating to relevant teams where necessary

Using their inbuilt ticketing system

Excellent customer service skills

Supporting with AV – Meeting room set ups and issues

Supporting with Break fix issues.

Role details:

Job role: IT Support Engineer

Job type: Contract

Location – Stevenage– 5 days per week onsite

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

Do you know someone great? xjnqpsq We’ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment

Ad ID: 5418944148