Contact IntaPeople
IntaPeople
IT Support Engineer
Cardiff
- Hours
- Full Time
- Posted
- 2 days ago
- Salary
- £21.25 - Hour
- Recruiter
- IntaPeople
- Closes
- 06 May 2026
- Course
- No
- Recruiter Type
- Direct Employer
Description
IT Support Operator
Location: Cardiff Gate (2-3 days p/week in the office)
Hours: 35 hours per week (shift pattern between 8:00am – 5:00pm)
The Role
An established UK organisation is looking for an IT Support Operator to join its IT Service Desk team.
You’ll provide first-line technical support to internal users, ensuring IT systems run effectively and colleagues receive reliable, professional assistance. This role sits within a collaborative IT function and involves working closely with infrastructure, applications and security teams to maintain smooth day-to-day operations.
Key Responsibilities
Deliver first-line IT support via phone, email, self-service portal and Microsoft Teams
Log, manage and resolve incidents and service requests through an ITSM system
Troubleshoot hardware, software and access-related issues
Support Microsoft 365 applications and Windows 11 environments
Configure and maintain laptops, mobile devices and peripherals
Create and manage user accounts and permissions (Active Directory / M365)
Escalate complex incidents to specialist IT teams where required
Maintain accurate ticket documentation and update knowledge articles
Promote IT security best practice and support users with guidance
Assist with device deployments, project work and occasional organisational events
Technology Environment
Windows 11
Microsoft 365
Active Directory
SCCM
Microsoft Endpoint Manager / Intune
Android devices
Remote support tools
About You
Experience working in an IT xjnqpsq Service Desk or technical support role
Strong customer service and communication skills
Comfortable supporting non-technical users
Good troubleshooting and problem-solving ability
Able to manage multiple priorities in a busy support environment
Understanding of IT security and data protection principles
Working Arrangements
35-hour working week with shifts between 8am and 5pm
Hybrid role but may be 5 days p/week intially in Cardiff
Occasional UK travel and overnight stays may be required
Ad ID: 5417978113
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