IT Service Desk Engineer - 6 months - Inside IR35

Description

Service Desk Engineer

London, UK | Hybrid - 3 days on site

£(Apply online only) per day inside IR35

6 months

Brief

I've partnered with a large organisation within the Financial Services sector during the expansion of their IT Support Team who are looking for an experienced Service Desk Engineer to join on a 6-month basis.

If successful, your responsibilities will be split across Service Desk support, Hardware support, Tech-bar support, and Floor-walking.

You'll be supporting users across the entire business, at all levels, including the core trading team to help minimise downtime at every opportunity.

The ideal candidate will have a positive approach to work, asking questions and eager to learn with excellent customer service skills.

Key Responsibilities

Provide 1st line support for all employees [EMEA]

Act as the point of contact for Incidents and Service-Requests for users

Answer all calls, emails, and walk-ups at the Tech-bar and Service Desk

Manage on/off-boarding processes for employees

Hardware Asset Management - Input, update, decommission assets in HAM, following all asset management processes and procedures

Essential Experience

2-6 year's experience in a Service Desk / IT Support role

ServiceNow experience on a busy Service Desk

Experience with laptop builds and a good understanding of the Hardware Asset Management Lifecycle within ServiceNow

Excellent customer service skills

Desirable Experience

ITIL, Mac, and Windows 11 support experienceModis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. xjnqpsq For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website

Ad ID: 5417535416