IT Service Desk Analyst

Description

Service Desk Analyst – Contract

Location: Hereford ( 1 day a week in office)

Contract: 3 Months

Rate: Up to £180 per day

Job Type: Full-Time Contract

Working Hours: Monday–Friday, between 8am and 5:30pm on a rota basis

About the Role

Our client is looking for an experienced Service Desk Analyst to join their IT team on an initial 3-month contract.

You'll provide professional, customer-focused 1st line IT support to a broad user base, handling incidents and service requests across desktop devices, applications and user access.

This is a great opportunity for someone with strong Service Desk experience who can quickly understand technical issues, communicate effectively with users and work within agreed processes and SLAs.

What You'll Do

* Provide 1st line IT support via telephone and remote support tools

* Log, prioritise and manage incidents and service requests

* Diagnose and resolve desktop hardware and software issues

* Support users with system and network access

* Configure and support desktop applications

* Use remote administration tools to troubleshoot user issues

* Escalate unresolved incidents to 2nd line teams where appropriate

* Keep users updated throughout the resolution process

* Maintain accurate asset, equipment and ticket information

* Support software installations, upgrades and desktop deployments

* Assist with user account and email administration

* Maintain and contribute to the Service Desk knowledge base

* Work with external suppliers where required

* Ensure all work is completed in line with security, data protection and service desk procedures

What We're Looking For

* Previous experience working within an IT Service Desk or 1st Line Support role

* Strong customer service and communication skills

* Experience troubleshooting desktop hardware, software and applications

* Knowledge of user account and access administration

* Comfortable using remote support and administration tools

* Ability to prioritise xjnqpsq incidents based on severity and business impact

* Strong attention to detail when logging and documenting issues

* Ability to work effectively within SLAs and established processes

* A proactive and customer-focused approach

Why Join?

* Up to £180 per day

* Initial 3-month contract

* Full-time Monday–Friday working

* Opportunity to support a large and varied user base

* Broad exposure to desktop, application and access support

* Remote support environment

* Opportunity to contribute to service improvements and technical documentation

Apply now if you're an experienced Service Desk Analyst looking for your next contract opportunity

Ad ID: 5418860565