IT Field Engineer

Description

We're on a mission to connect the insurance industry through market-leading technology - and our people are at the heart of this journey. We're proud to foster a workplace where inclusivity, diversity, equity, and collaboration are more than just buzzwords - they're the foundation of everything we do.

Whether you're based in the office, hybrid, or remote, you'll be part of a supportive team where your voice matters and your work makes a real impact. We want everyone here to feel proud of what we're building together - and to enjoy the journey along the way.

Field based in North of the UK, or Scotland. £400 gross per month car allowance and a fuel card for business travel only. The successful candidate may be required to travel to various locations, including but not limited to: Leeds, Manchester, Bradford, Halifax, York, and Edinburgh. A full UK driving licence is required

About the Role

We're looking for a Technical Consultant to join our Delivery and Support team. In this role, you'll provide expert consultancy, technical delivery, and ongoing support for our software and infrastructure solutions. From pre-sales through to implementation and beyond, you'll play a key part in ensuring customers get the most out of our technology.

Key Responsibilities

Provide technical consultancy for customer projects, including infrastructure design and solution delivery.

Support pre-sales activities with detailed technical input and advice.

Perform system installations, upgrades, and maintenance - both remotely and on customer sites.

Assist in resolving escalated support tickets and identify ways to improve operational efficiency.

Plan and implement installations, upgrades, and migrations.

Produce high-quality documentation for internal and customer use.

Deliver projects to agreed timescales, maintaining regular communication with customers.

Evaluate and test new technologies (including Azure-based solutions).

What We're Looking For

Qualifications:

GCSE English and Maths (or equivalent) at grade C or above (required)

Degree in a relevant subject (preferred)

Microsoft Certified (Associate/Professional), MCSA, Linux LPIC-1 (all advantageous)

Experience:

Background in field-based or customer-facing support roles

Experience supporting medium to large enterprise environments

Familiarity with ITIL-aligned environments

Ability to manage multiple priorities and tight deadlines

Technical Skills:

Windows Server (Apply online only)), Microsoft 365, Azure

Linux OS knowledge

Networking: TCP/IP, DNS, DHCP, VPNs, Firewalls, Routing

Virtualisation: Hyper-V, VMware, Nutanix

Remote Desktop Services, Azure Virtual Desktop

Active Directory, Exchange, SQL Server

Storage solutions (NAS, SAN, iSCSI, Fibre Channel)

Ad ID: 5416940563